All products come with a <<Commercial Guarantee>
Your legal rights, derived from the legal warranty of the product, the provisions of the Civil Code regarding the sale of movable goods and warranties (such as the right to withdraw from the contract, the right to repair or replacement - unless such an action is impossible or involves disproportionate costs - the right to a price reduction), Article 5 of Law 2251/1994 (such as the consumer's right to request a temporary replacement of the product if the required repair time for the product under warranty exceeds 15 working days), as well as any other consumer protection provisions, are in no way affected by the commercial warranty offered by the manufacturer of the respective product. The website www.guruelectrics.gr assumes full responsibility and undertakes all obligations prescribed by law and its provisions regarding your rights as a consumer.
For more information about the commercial warranty of the product you have chosen from www.guruelectrics.gr, you can check the product's packaging.
Additionally, you can consult the manufacturer's website. For general information regarding commercial warranties, the manufacturer's DOA (Dead-On-Arrival) policy, if applicable, and the contact details of the authorized service centers (official service) by product category, call us at 2816-007316.
NOTICE: If the product you just received has been damaged during transport, please refer to the Shipping Methods section.
Shipments to and from the repair centers are always at your own expense unless a special procedure is provided by the manufacturer.
OFFICIAL SERVICE (AUTHORIZED SERVICE CENTERS).
If the product develops a technical issue within the warranty period, you should contact the manufacturer-designated <
The authorized service center can provide you with all the details regarding the commercial warranty of the product as well as the process of fault repair.
Contact the authorized service center for information regarding:
- The duration of the product's commercial warranty
- The fault repair process
- Where the fault repair can be carried out
If a product presents a technical issue within the warranty period, contact the manufacturer-approved "Service Center" for commercial warranty coverage.
INFORMATION
When contacting the Service Center, have the exact model of the product and its serial number available (refer to the user manual accompanying the product) as well as the purchase receipt, as they may be required.
Links to other SITES.
The website contains links to third-party websites (links). The provision of these links by the Company does not imply approval of their content. Additionally, the Company is not responsible for any liability regarding the availability or content of these websites or for any damage or injury resulting from the use of their content. The links are provided for user convenience. Customers visit these sites at their own risk.
Procedure.
To be able to use the DOA option where and when provided by the manufacturer, you must follow the process exactly as described by the respective manufacturer.
In any case, for a DOA return to be accepted, the product must be accompanied by: a) a copy of the "Purchase Receipt," b) all its accessories, c) a Return Form (detailing the issue).
If the manufacturer requires prior fault diagnosis and replacement approval from an authorized service center before initiating the DOA process, the latter will only be accepted if prior approval from the service center has been obtained.
Note: The DOA process may be subject to manufacturer approval even after the product has been received at our central warehouses. The shipment of the product for repair to the "authorized service" and the transportation costs are your responsibility.
DOA Replacement Procedure.
For certain products, in addition to legal rights, there is also a commercial replacement option due to DOA (Dead-On-Arrival - replacement of a product with a technical issue upon delivery).
This option is provided by the respective manufacturer and applies for a specific period from the purchase date, typically valid for a few days (ranging from 3 to 30 days, depending on the manufacturer).
If the product is eligible for the DOA service and you wish to use it, you must follow the designated procedure of the respective manufacturer within the specified timeframe set by the manufacturer.
Since replacement, not repair, is provided, the product is sent to the designated official authorized service center selected by the manufacturer for inspection and approval for replacement, always in accordance with the DOA policy established by the manufacturer.
As some manufacturers may offer on-site support, it is important to contact the warranty provider beforehand to be informed of any additional warranty benefits provided by the manufacturer.
Procedure.
To be able to use the DOA option where and when provided by the manufacturer, you must follow the process exactly as described by the respective manufacturer.
In any case, for a DOA return to be accepted, the product must be accompanied by: a) a copy of the "Purchase Receipt," b) all its accessories, c) a Return Form (detailing the issue).
If the manufacturer requires prior fault diagnosis and replacement approval from an authorized service center before initiating the DOA process, the latter will only be accepted if prior approval from the service center has been obtained.
Note: The DOA process may be subject to manufacturer approval even after the product has been received at our central warehouses. The shipment of the product for repair to the "authorized service" and the transportation costs are your responsibility.